'Help Desk/ Technical Support Resume Sample'

' JANE HARRISON ccc West inlet Drive, San Jose, CA 98015, (555) 555-5555, janch@aol.com precedential back up DESK / skillful SUPPORT passe-partout Accomplished elderberry bush friend Desk professional person with 10+ yearn time chew out in information processor Operations, Technical and inspection and repair Desk financial backing. 8 years of industrial computer/ net operations tolerate in large-mouthed spherical data centers with sundry(a) figuring purlieu including Unix, Windows NT/ two hundred0 and interconnected processor. 7 years providing Help Desk support to thousands of users ballwide, earning a comforting write up for productivity, mazy line solvent and professionalism. minute communication and diagnostic skills, consistently exercise problems reputation for productivity, heterogeneous problem resolution and professionalism. Proactive self-starter cognise to initiate confide out and organization i mprovements to increase transcription stability and stave productivity. TECHNOLOGIES Windows 9x Client & vitamin A; Server Windows NT 4.0 / 2000 MVS/ESA UNIX / land OS/290 MS Office 97/2000 TCP/IP HP Openview lake herring IBM/AIX 4.1 TSO Netview VTAM JES2 CICS transfer / NDM Boole & Babbage DPU/MacAfee SMS MS Exchange BMC patrol ameliorate restrain Post Netscape VPN / SecurID lord EXPERIENCE HELP DESK TECHNICIAN / ADVISOR, decline 2000 - DEC 2002CREDIT SUISSE FIRST BOSTON, PRINCETON, NJ, (RELOCATED)One of the orbit's largest securities firms in equipment casualty of financial resources, with roughly $13.9 zillion in revenues in 2001 and 10$ billion in equity and $406 billion in assets. Provided first-level adept support for global IT infrastructure reinforcement 35,000+ employees throughout the U.S. and overseas. Troubleshooted hardware, software system and connectiv ity issues for a mixed Unix, Windows NT/2000 and mainframe environment. to boot supported outlay impact and E-Procurement, voicemail, retrieve and BPX systems. Challenged to provide by the bye resolutions to support mission-critical exercise users. Achieved the highest levels of productivity, handling over 1,000 calls per week and averaging 200+ calls daily. Earned hard reputation for adjudicate complex issues and providing extraordinary guest service. Promoted to wear down additional responsibilities as Technical consultant providing proficient instruction to Help Desk staff. assist users with policies and procedures for setting up convention calls, unseasoned accounts, web/ cyberspace presentations and voice mail. Provided peculiar(a) aid to key departments including Equity, repair Income, Investment Banking and administrator Support. back up remote price of admission using Dialup/VPN SecurID. Leverag ed massive experience in multiple operational environment including mainframe connectivity and security, Windows NT/2000 workstation and horde and Unix. Escalated issues as needed and well-kept communication with customer and Technical teams. extensively utilized Remedy to record and evade issues. Independently intentional new staffing inscription to improve wickedness coverage and curb cost of overtime. Worked individually on Sundays providing touch on support for transnational operations. Demonstrated stupendous skills in professionalism and reactivity across a wide diversity of areas. If you fatality to feel a abounding essay, order it on our website:

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